Help centre

How can we help?

Answers to the questions we get most often. If yours is not here, the support team is a message away.

Do I need a driving licence to rent a car?

Only for self-drive bookings, where a valid Ghana DVLA licence is required at checkout and the rental company will hold a refundable deposit at handover. If you do not have a licence, choose a car marked "with driver" and a professional driver comes with the vehicle.

How do I get the car — is it delivered?

That depends on the car, and each listing says which it offers. Some are delivered to an address you give at checkout and collected again at the end; some are collected from the rental company and returned there; and some let you choose. A delivery charge, where there is one, is shown on the listing and charged once rather than per day. If you have a car delivered and then ask for it to be collected from another region, the rental company may deduct a penalty from your deposit — you are told before you pay.

How do I pay?

On Paystack’s secure page, by Mobile Money (MTN, Telecel, AirtelTigo) or card. You choose how to pay there, and your booking is confirmed the moment the payment goes through. If you leave Paystack without paying, the car stays held for you and you can pay from My cars.

What is included in the price?

The daily rate covers the vehicle itself, and a driver fee is added per day when you book with a driver. Nothing is added on top of the price you are shown — DrivaDash’s 16.5% comes out of the rental company’s share, not out of your bill. A refundable security deposit is taken with the hire on self-drive bookings and is not part of it; book with a driver and no deposit is held at all, because the company’s own driver stays with the vehicle. Fuel, tolls and any traffic fines are yours to cover unless the listing says otherwise.

Can I cancel a booking?

Yes. Every car carries its rental company’s own policy, shown on the listing and again before you pay: Flexible — Free cancellation up to 24 hours before the hire starts. After that, half the hire is refunded. Moderate — Free cancellation up to 3 days before the hire starts. After that, half the hire is refunded. Strict — Free cancellation up to 7 days before the hire starts. After that, the hire is not refunded. Your security deposit is returned in full either way: it is held against damage, and a car that was never collected cannot have been damaged. If the rental company cancels on you, you are refunded in full whatever the policy.

When does the rental partner confirm my booking?

Most partners respond within an hour. A booking stays "awaiting partner" until then; you can follow its status under My cars.

What happens if the car breaks down?

Call the rental company first — their number is on your booking. If you cannot reach them, contact DrivaDash support and we will arrange a replacement or refund the unused days.

How do I list my rental company?

Start on the Partner with us page. DrivaDash lists vehicles from registered rental companies, so you will need your certificate of incorporation, TIN, directors’ ID, a current fleet insurance certificate and payout details. Super admin reviews every company before its cars go live.

When do partners get paid?

A payout is raised when the rental ends and its security deposit is settled — that is the point at which anything owed for damage is known. It goes to the company account a bank confirmed during your registration, never to an individual. You keep 83.5% of the hire, and anything kept from a deposit is yours in full. Ask for it from Payouts in your partner portal; DrivaDash releases it.

Still stuck?

Support is open 7am–9pm GMT, seven days a week.