Terms of service

These terms govern your use of DrivaDash, a marketplace operated by Nobicel Ltd that connects registered rental companies with travellers across Ghana. By booking or listing a vehicle you agree to them.

1. Accounts

You must be at least 18 to create an account, and the details you give us must be accurate. You are responsible for activity under your account, so keep your password to yourself and tell us at once if you think someone else has it.

2. Rental policy

A booking is a contract between you and the rental company supplying the vehicle. DrivaDash acts as booking agent and payment agent only — it does not own, operate or insure any vehicle listed on the platform.

• Self-drive. You must hold a valid Ghana DVLA driving licence, captured during checkout. Only the named driver may drive the vehicle.
• With driver. A professional driver is supplied by the rental company. No licence is needed, and the driver remains responsible for the vehicle.
• Fuel and tolls. Yours to cover unless the listing says otherwise. Return the vehicle with the fuel level you received it at.
• Fines. Traffic offences and penalties during your rental period are your responsibility.
• Vehicle rules. Each listing sets its own rules — mileage caps, off-road use, smoking, pets. They form part of your booking.

3. Payments and fees

Prices are shown in Ghana cedis. The total is the daily rate plus any driver fee, and nothing is added on top — DrivaDash’s 16.5% comes out of the rental company’s share, not out of the price you were shown. On self-drive bookings a refundable security deposit is taken with the hire and is not part of it; no deposit is held on bookings that come with a driver, because the vehicle stays in the company’s hands throughout. Payment is taken at checkout through Paystack, by Mobile Money or card, and a booking is confirmed once it clears. Rental partners receive 83.5% of the hire once the rental has ended and its deposit has been settled, plus anything kept from that deposit in full.

4. Cancellations and refunds

Each vehicle carries the rental company’s own cancellation policy, shown on the listing and again before you pay. Cancel inside its window and the hire is refunded in full; cancel later and what comes back depends on which policy the vehicle is on.

• Flexible. Free cancellation up to 24 hours before the hire starts. After that, half the hire is refunded.
• Moderate. Free cancellation up to 3 days before the hire starts. After that, half the hire is refunded.
• Strict. Free cancellation up to 7 days before the hire starts. After that, the hire is not refunded.

Any security deposit is returned either way. It is held against damage to the vehicle, and a vehicle that was never collected cannot have been damaged, so no cancellation keeps any part of it, however late. Bookings with a driver carry no deposit to begin with.

If a partner cancels on you, you are refunded in full — hire and deposit, whatever the policy and however close to the start — and we will help you find another vehicle. The same applies where a booking is cancelled because the vehicle turned out not to be roadworthy or insured.

5. Rental partners

Only companies registered in Ghana may list vehicles. Registration requires a certificate of incorporation, a TIN, directors’ identification, and a current commercial fleet insurance policy covering hire and reward. Each vehicle additionally requires a valid registration document and roadworthy certificate.

Partners warrant that every listed vehicle is roadworthy and insured for commercial hire for the whole of any booking, and indemnify DrivaDash against claims arising from a vehicle that is not. Documents must be kept current — a lapsed fleet policy removes the affected vehicles from the marketplace automatically.

6. Liability

DrivaDash does not own, operate or insure any vehicle listed on the platform. We verify partner documents and review listings, but the rental company is responsible for the condition, roadworthiness and insurance of its vehicles, and you are responsible for how a vehicle is used during your rental. Nothing here limits liability that cannot be limited under Ghanaian law.

7. Disputes

Raise a problem with us within 72 hours of the rental ending. We review both sides and may hold a payout while a dispute is open. Unresolved disputes are governed by the laws of the Republic of Ghana.

8. Contact

Questions about these terms? Write to support@drivadash.com.