Privacy policy

DrivaDash is operated by Nobicel Ltd, a company registered in Ghana (registration number CS113710526) with its office at Tse Addo, Accra. Nobicel Ltd is the data controller for the personal data described here, under the Data Protection Act, 2012 (Act 843), and is registering as a data controller with the Data Protection Commission. This policy explains what we collect, why, who sees it, and the control you have over it.

What we collect

• Account details. Your name, email address and phone number. If you sign in with Google or Apple we receive your name and email from them. Passwords are handled by our sign-in provider and stored only as a salted hash, never as the password itself.
• Booking details. The car, dates and times, the delivery or collection address, the amount paid and how you paid (Mobile Money or card).
• Identity documents. Photographs of your Ghana Card (both sides) or passport photo page, and for self-drive hires your driving licence (both sides), taken live with your camera. Also a live selfie: one photo facing the camera and two with your head turned, to show that the person holding the phone is the person on the card.
• Location, only if you agree. At checkout you can choose to share where the car is while your hire is running. Your position is sent only while a DrivaDash page is open on your phone, only during the hire, and it stops when you turn it off or the hire ends. Saying no changes nothing about your booking.
• Messages. What you write to the rental company or to us through DrivaDash. Phone numbers and email addresses typed into messages are hidden from the other side.
• Saved cars. Your watchlist, held on your account when you are signed in and in your browser otherwise.
• Rental companies. For companies that list cars: business registration, director identity, vehicle papers, and the bank or Mobile Money account they are paid into.

Why we collect it

To take and confirm bookings; to confirm who is hiring a car before it is handed over; to take payments and pay rental companies; to resolve disputes about damage, fuel or deposits; to keep the platform safe from fraud; and to meet our legal and tax obligations in Ghana. We use your data for these purposes and no others, and we do not sell it.

Who sees it

• The rental company for your booking sees your name, the booking details and the delivery address, and reviews your identity documents for that hire. They do not see your full phone number (only its last three digits) or your payment details. They check your original card in person at handover.
• Paystack processes your payment. Card and Mobile Money details are entered on Paystack’s page and never reach us.
• Service providers who run parts of DrivaDash for us: our database and sign-in provider, our SMS provider for booking texts, and Google Maps for address search. They act on our instructions only.
• Identity checks. The face check during your selfie runs on your own phone, and the video is not sent anywhere: only the photos you approve are uploaded. If we begin verifying Ghana Cards with the National Identification Authority, we will ask your permission before each check.
• Authorities, where the law requires it, such as a court order or a police request about a vehicle.

How long we keep it

Booking and payment records are kept for six years to satisfy tax and accounting rules. Identity documents are kept while your account is open, then deleted. Location shared during a hire is kept with that booking’s record, because it is what settles a dispute about where a car went. You can close your account at any time.

Your rights

Under the Data Protection Act, 2012 you can:

• Ask for a copy of the data we hold about you.
• Have inaccurate details corrected.
• Ask us to delete data we no longer need to keep.
• Object to a particular use of your data, or withdraw consent you have given.

Write to support@drivadash.com. If you are not happy with our answer, you can complain to the Data Protection Commission of Ghana.

Cookies

We use cookies only to keep you signed in. They are strictly necessary for the platform to work and carry no advertising or tracking identifiers.

Security

Data travels over encrypted connections. Identity documents are stored privately and can be opened only by you, the rental company for your booking, and the DrivaDash staff who need to. Payment details never reach our systems.